NFL Drug Testing Program Manager
Professional Sport Department
Position Focus: The National Football League (NFL) Drug Testing Program Manager is a key contributor to Drug Free Sport’s purpose of ensuring fairness in sport and health and safety for athletes with a passion to provide high level of service and commitment to excellence for the management of the NFL Policy on Anabolic Steroids and Related Substances (PED) and Policy and Program for Substances of Abuse (SOA) programs. The NFL Drug Testing Program Manager will operate in a fast-paced work environment, contribute with administration management, and effectively communicate with the client, independent contractors and colleagues to achieve any mission, any time, with zero fatal flaws. Contributions include managing SOA and PED drug-testing and administrative logistics; providing quality control oversight of the SOA and PED programs; and supporting collection contractors to ensure quality collections in the field.
Summary of Qualifications: To successfully perform this role, the individual must be analytical, an effective communicator, organized, detail-oriented and self-directed. He or she must uphold the company vision, possess strong integrity, and have a desire to serve our client, independent contractors and colleagues. Essential requirements are strong communication and project management skills; ability to manage multiple projects in a time sensitive environment; highly credible and ethical; excellent customer service and problem solving skills; positive attitude; independent thinker; and proficient working with Microsoft Suite including Outlook and intermediate level of Excel. The person in this role must have the minimum education level of a Bachelor’s degree. This position requires the willingness and ability to work a schedule of 7:00 am-3:30 pm Monday-Friday and occasional travel including upon short notice. Passing a pre-employment screening, including background check, drug test, transcript verification, and confidentiality agreement, is also a requirement.
Essential Duties and Responsibilities:
- Deliver excellent service to the client, independent contractors and colleagues.
- Manage the administration support of the NFL SOA and PED programs including database management; collector contractor scheduling; logistics and quality control; and receiving, reviewing, tracking and filing of all collection paperwork.
- Collaborate with NFL staff, collector development department and quality assurance (QA) department to review collection data reports as part of the QA initiative, and to address potential protocol violations.
- Provide NFL SOA whereabouts system and client testing management related coverage in the absence of senior director of NFL SOA program and NFL program coordinator, including evening hours when needed.
- Attain certification to conduct occasional specimen collections for client, as well as occasional audits of NFL certified Doping Control Officers (DCOs).
|Description||Critical Success Factors|
|Planning and Organizational Development||Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.||Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail.|
|Effective Communication||Proficient in all forms of communication. Ability to connect with colleagues, independent contractors, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.||Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately by providing solutions; chooses the right way to say the right things.|
|Customer Service Orientation||Has a propensity for serving the needs of clients.||Attentive and decisive; selfless; follows up and follows through; ownership and delivery of tasks; client-first focus to enhance relationship.|
|Integrity and Reliability||Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality.||Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; makes informed decisions based on what is best for the company; and holds themselves accountable for overall NFL client experience.|
|Motivation for Achievement||Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.||Stays on target for 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.|
Compensation and Benefit Highlights:
- Bonus eligible
- 401(k) Profit Sharing Plan
- Comprehensive benefits package
The position will remain open until filled. To apply, please submit a cover letter, resume, and three professional references to the attention of Andrayana Estes at email.
Drug Free Sport does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.