Amateur Sport Program Manager

Amateur Sport

To apply, please email a cover letter, resume and three professional references to Andrayana Estes, HR/Office Manager.

Position Focus:     The Amateur Sport Program Manager is a key contributor to Drug Free Sport International’s and International Doping Tests & Management’s (DFSI-IDTM) purpose of ensuring fairness in sport and health and safety for athletes by managing the collection administration for multiple amateur sport league’s drug-testing programs.  Oversight includes scheduling independent contractors domestically and internationally; providing training and evaluations to collection crews located in the United States and abroad; and managing independent contractors and other operations of DFSI-IDTM.

Summary of Qualifications:     To successfully perform this role, the individual must be mature, accountable, attentive to detail, organized, and self-motivated.  The Amateur Sport Program Manager must uphold the company vision, possess high integrity, and have a desire to serve our staff, independent contractors, and clients to achieve any mission, anytime, anywhere.  Essential requirements are strong communication and leadership skills; ability to manage multiple projects in a time sensitive environment; highly credible and ethical; excellent customer service and problem-solving skills including commitment to positively serve our clients and independent contractors; positive attitude; independent thinker; and proficient working with Microsoft Suite including intermediate level of Excel.  Willingness to travel domestically and internationally including upon short or same-day notice is required.  The person in this role must have the minimum education level of a Bachelor’s degree and experience in athletic administration, and working knowledge of sport drug testing and prevention including a general understanding of amateur sports.  Passing a pre-employment screening including background check, drug test, transcript verification, and confidentiality agreement is a requirement.

Essential Duties and Responsibilities:

  • Provide excellent service to DFSI-IDTM amateur sport clients and support internal colleagues as part of a team-centered work environment.
  • Understands and applies quality principles to daily responsibilities; collaborates with others on quality objectives; and addresses nonconformities as appropriate through the Quality Management System (QMS).
  • Manage front-end administration for amateur clients including:
    • Schedule collections with independent contractors
    • Coordinate testing notifications to institutions and perform selection of athletes
    • Assist with tracking data and creating drug-testing reports
    • Support quality assurance by monitoring compliance with client collection protocols; track shipments from independent contractors to the applicable laboratory, verify accurate and complete collection reports and investigate discrepancies related to independent contractor data submissions.
    • Oversee invoicing (client specific)
    • Provide support, including outside standard business hours, to clients and independent contractors during scheduled testing events
    • Answer inquiries from clients and independent contractors
  • Assist with back-end administration including results reporting (client specific).
  • Support client outreach.
  • Travel as needed with little to same-day notice.
  • Collaborate on special projects and tasks as needed.

Competencies:

 DescriptionCritical Success Factors
Planning and Organizational Development Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail; displays critical thinking abilities.
Effective Communication Proficient in all forms of communication. Ability to connect with colleagues, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.
Customer Service OrientationHas a propensity for serving the needs of clients.Attentive and decisive; selfless; follows up and follows through; client first focus to enhance relationship.
Integrity and Reliability Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality.Accepts direction and constructive feedback; exhibits integrity and trustworthiness; and makes informed decisions based on what is best for the company.
Motivation for AchievementStrong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.Stays on target for 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement.  Seeks additional responsibilities and grows within the position.


To apply, please email a cover letter, resume and three professional references to Andrayana Estes, HR/Office Manager.

DFSI-IDTM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.