DFSI-IDTM Quality Assurance Program Manager
Quality Assurance
Position Focus: The Quality Assurance Program Manager is a key contributor to Drug Free Sport International/International Doping Tests & Management (DFSI-IDTM) demonstrated through the auditing and evaluation of anti-doping collection operations and administration. Contributions include supporting the ISO: 9001:2015 certification process and other procedures that monitor, measure and evaluate operational, employee and independent contractor methods; and up to 80 percent travel to audit and evaluate anti-doping procedures.
Summary of Qualifications: To successfully perform this role, the individual must be analytical, an effective communicator, organized, detail-oriented and self-directed. The Quality Assurance Program Manager will uphold the company vision, possess strong integrity, and demonstrate a high level of professionalism, teamwork and energy. Essential requirements include:
- Bachelor’s degree in business, quality control/assurance or related field.
- Willingness and ability to travel including weekends and upon short notice, up to 80 percent.
- Effective interpersonal, verbal and written communication skills.
- Ability to manage multiple projects in a time sensitive environment.
- Proficient in Microsoft Office and other similar software programs.
- Analytical and critical thinking skills.
- Pass a pre-employment screening including background check, drug test, transcript verification, and confidentiality agreement.
Essential Duties and Responsibilities:
- Provide excellent service to DFSI-IDTM clients, and maintain strong, positive working relationships and communication with DFSI-IDTM employees, independent contractors, consultants and other professional organizations.
- Understand and apply quality principles to daily responsibilities; collaborate with others on quality objectives; and address nonconformities as appropriate through the Quality Management System (QMS).
- Assist with the management of the industry leading DFSI Quality Management System.
- Solicit and manage nonconformities; assist with investigating issues and addressing concerns.
- Assess and maintain client evaluation entries.
- Plan, prepare and coordinate internal and external audits.
- Record and report findings from audits and evaluations.
- Perform other related duties, as assigned.
Competencies:
| Description | Critical Success Factors | |
| Planning and Organizational Development | Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly. | Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail; displays critical thinking abilities. |
| Effective Communication | Proficient in all forms of communication. Ability to connect with colleagues, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels. | Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things. |
| Customer Service Orientation | Has a propensity for serving the needs of clients. | Attentive and decisive; selfless; follows up and follows through; client first focus to enhance relationship. |
| Integrity and Reliability | Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality. | Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; and makes informed decisions based on what is best for the company. |
| Motivation for Achievement | Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations. | Stays on target for 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position. |
All external applicants must submit a cover letter, resume, and three professional references to Andrayana Estes, Director of Human Resources. All requested materials must be submitted for consideration. This position is desired to be filled as soon as possible and application materials will be reviewed on an ongoing basis until filled.
Drug Free Sport, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.