HIWU Investigations Network Operations Manager

Horseracing Integrity and Welfare Unit (HIWU)

Position Focus: The HIWU Investigations Network Operations Manager is a key contributor to the Horseracing Integrity and Welfare Unit (HIWU), a division of Drug Free Sport International/International Doping Tests & Management (DFSI-IDTM).  Teaming with the Director of Investigative Operations, the Investigations Network Manager will be responsible for assisting with the recruitment, training, oversight, and proficiency standards for independent contractors performing investigative work at specific racetracks throughout the country. The individual in this role will lead the execution of a blended learning program designed to prepare independent investigative contractors to perform HIWU-assigned investigations related to the legal policies and procedures for the Anti-Doping and Medication Control (ADMC) Program, and coordinate scheduling, work assignments, and invoice management for the independent contractors. This position is optional remote and reports to the Director of Investigative Operations.

Summary of Qualifications: To successfully perform this role, the individual must have a proven professional successful track record of recruiting, onboarding, training, and developing a high-performing team. The HIWU Investigations Network Operations Manager must uphold the company core values and vision, demonstrate highest degree of integrity, and have a propensity to work collaboratively with the HIWU Investigative team.   Essential requirements include:

  • Superior verbal and written communication
  • Strong organizational and multi-tasking skills.
  • Experience recruiting, onboarding, training and developing staff.
  • Capacity to function well in a high-paced and at times stressful
  • Ability to interpret and apply laws and
  • Highly credible, ethical, and persuasive interpersonal
  • Adept understanding of business sensitivities and
  • Proficient in Microsoft Office and computer
  • Experience delivering exceptional customer service.
  • Investigations experience is a plus.
  • Experience in and around the equine industry is a
  • Pass a pre-employment screening including drug test, background check, confidentiality agreement, verification of degree(s) and applicable certification(s), and professional reference checks.

Essential Duties and Responsibilities:

  • Maintain strong, positive working relationships and communication with colleagues and independent investigative contractors.
  • Manage independent investigative contractors including but not limited to:
    – Recruitment for specific racetracks throughout the country.
    – Development of training materials.
    – Training.
    – Create and monitor work schedules and assignments to ensure appropriate coverage at specific racetracks throughout the country.
    – Triage job-related questions.
    – Review and approve invoices.
  • Ability to travel domestically including upon short notice as needed.
  • Perform other related duties, as assigned.


DescriptionCritical Success Factors
Planning and Organizational DevelopmentAbility to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.

Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail; displays critical thinking


Effective CommunicationProficient in all forms of communication. Ability to connect with colleagues, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.
Customer Service OrientationHas a propensity for serving the needs of clients.Attentive and decisive; selfless; follows up and follows through; client first focus to enhance relationship.
Integrity and Reliability

Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of

professionalism and confidentiality.

Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; and makes informed decisions based on what is best for the


Motivation for AchievementStrong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.

Stays on target for 90-day and annual goals, with motivation to exceed all objectives.

Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.


All external applicants must submit a cover letter, resume and three professional references to Andrayana Estes, Director of Human Resources.  All requested materials must be submitted for consideration. This position is desired to be filled as soon as possible and application materials will be reviewed on an on-gong basis until filled.

Drug Free Sport, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.