HIWU Laboratory Manager
Horseracing Integrity and Welfare Unit (HIWU)
Position Focus: The HIWU Laboratory Manager is a dynamic, people-centric member of the Horseracing Integrity & Welfare Unit (HIWU), a division of Drug Free Sport International/International Doping Tests & Management (DFSI-IDTM). This individual will operate in a fast-paced work environment, assisting the science team by overseeing relationship management of contracted laboratories.
Summary of Qualifications: To successfully perform this role, the HIWU Laboratory Manager will uphold the company core values and vision, demonstrate integrity to the highest degree, and have a passion to serve the Thoroughbred horse racing industry, clients, and colleagues by providing excellent service.
Essential requirements include:
- Bachelor’s degree in a scientific field or equivalent experience
- 4+ years of laboratory support and/or client management experience
- High proficiency with software programs including Microsoft Suite and laboratory information management system
- Ability to understand laboratory anti-doping service and maintenance business
- Experience with designing, pricing, implementing and leading lab service and maintenance programs
- Exceptional verbal and written communication skills
- Effective project management
- Strong attention to detail, exceptional organizational skills, and the ability to work independently
- Proven track record of producing high-quality work under tight deadlines
- Positive relationship development and management skills with 3rd party service providers
- Customer contracting and scope of work development experience
- Pass a pre-employment screening including drug test, background check, confidentiality agreement, degree(s) verification, and professional reference checks
Preferred qualifications include:
- Master of Business Administration
- Project Management Professional certification
- Laboratory experience
- Knowledge of equine or Thoroughbred industry
Essential Duties and Responsibilities:
- Provide excellent service by maintaining strong, positive working relationships and consistent communication with laboratories and vendors.
- Oversee contractual agreements including ongoing negotiations and pricing discussions.
- Facilitate logistical support including but not limited to:
- Results turnaround and IT-related issues
- Track lab performance and volumes including compliant and standardized equipment
- Ensure accuracy of reporting and laboratory invoices
- Collaborate with database developers and analysist to ensure HIWU’s database systems support laboratory requirements
- Team with internal and external personnel to ensure accurate projections for required supplies and equipment and monitor inventory as necessary; establish shipping schedules and ensure compliance with HIWU policies and procedures.
- Liaison between developer partner and laboratories including but not limited to:
- Develop and foster relationships
- Event reporting and analysis
- Report management
- Monitor and collaborate with applicable staff to address collection personnel performance issues, non-conformities or discrepancies that arise to ensure resolution and minimize recurrence.
- Perform other related duties, as assigned.
Competencies:
| Description | Critical Success Factors | |
| Planning and Organizational Development | Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly. | Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail; displays critical thinking abilities. |
| Effective Communication | Proficient in all forms of communication. Ability to connect with colleagues, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels. | Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things. |
| Customer Service Orientation | Has a propensity for serving the needs of clients. Demonstrates self-control and the ability to stay calm and diffuse tense service situations. | Attentive and decisive; selfless; follows up and follows through; client first focus to enhance relationship. |
| Integrity and Reliability | Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains consistent high level of professionalism and confidentiality. | Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; and makes informed decisions based on what is best for the company. |
| Motivation for Achievement | Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations. | Stays on target for 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position. |
All external applicants must submit a cover letter, resume and three professional references to Andrayana Estes, Director of Human Resources. All requested materials must be submitted for consideration. This position is desired to be filled as soon as possible and application materials will be reviewed on an ongoing basis until filled.
Drug Free Sport, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.