Information Technology Support Specialist

Information Technology

Position Focus: The Information Technology Support Specialist is a key contributor to Drug Free Sport’s purpose of ensuring fairness in sport and health and safety for athletes with motivation to provide a high level of IT support and technology-driven direction for the organization. The Support Specialist will operate in a fast-paced work environment, contribute creative solutions to challenges, and support all levels within the organization to achieve any mission, any time, with zero fatal flaws. Contributions include day-to-day technical staff support of hardware and software; evaluation, testing, and managing deployment of client software updates; user-end support of proprietary mobile drug-testing data collection and management system application for our contracted collectors; and development and delivery of IT training materials.

Summary of Qualifications: To successfully perform this role, the individual must be analytical, problem-solver and self-directed. He or she must uphold the company vision, possess strong integrity, and have a desire to serve our staff, contracted collectors and clients. Essential requirements are strong communication skills with the ability to present IT-related information in technical and non-technical terms; proven experience with managing and troubleshooting Microsoft Windows desktop operating systems, applications, and other client systems; and interest in staying current with technology trends, including new operating systems, mobile devices, programming languages, and web technologies. Additional required experience includes configuring and supporting smartphones and tablets (e.g., iPhone, iPad, Android); identifying and remediating malware, spyware, and virus infections; and wiping, imaging and deploying new hardware. Familiarity with Microsoft Server operating systems (e.g., 2008 R2, 2012 R2); WSUS patch management and SonicWall firewall/router/VPN appliance; and Linux (e.g., Ubuntu 14.04 LTS) is a plus. The person in this role must have a minimum of one year experience in a similar technology role and minimum education level of an Associate degree in Computer Science or Information Systems. Passing a pre-employment screening, including background check, drug test, transcript verification, and confidentiality agreement, is a requirement.

Essential Duties and Responsibilities:

  • Hardware and software support for company equipment including laptops and mobile devices
  • Management of Active Directory users and security groups; and Microsoft Exchange mailboxes, distribution lists, and limited server troubleshooting
  • Backup and restoration of systems and data
  • After-hours scheduled system maintenance; occasional on-call support for staff and contracted collectors
  • Evaluate, test, and deploy crucial software and security updates to staff systems
  • Manage malware, viruses, and other computer security threats
  • Troubleshoot wired and wireless network traffic issues
  • Support remote VPN connectivity
  • Pull network cable, terminate patch panels, and troubleshoot network connectivity issues
  • Create and deliver IT support training materials for internal and external users
  • Production support of proprietary software on iPad devices for internal and external users
  • Team with the Manager of Information Technology to test and validate new software products prior to deployment; and annual disaster recovery planning and testing

Competencies:

Planning and Organizational Development
Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.
Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective.

Effective Communication
Proficient in all forms of communication. Ability to connect with colleagues, contracted collectors, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.
Listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.

Customer Service Orientation
Has a propensity for serving the needs of customers internally and externally.
Attentive and decisive; selfless; follows up and follows through; customer first focus.

Integrity and Reliability
Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality.
Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; makes informed decisions based on what is best for the company; punctuality at performing assigned duties; and holds themselves accountable for overall support experience.

Motivation for Achievement
Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.
Stays on target of 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.

Compensation and Benefits Highlights:

  • $55k starting salary, exempt
  • 37.5-hour work week
  • Bonus eligible
  • 401(k) Profit Sharing Plan
  • Comprehensive benefits package

The position will remain open until filled. To apply, please submit a cover letter, resume, and three professional references to the attention of Andrayana Estes, HR Generalist at moc.t1544832514ropse1544832514erfgu1544832514rd@se1544832514tsea1544832514.

Drug Free Sport does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.