Information Technology Project and Support Specialist
Position Focus: The Information Technology Project Management and Support Specialist is a key contributor to Drug Free Sport International’s and International Doping Tests & Management’s (DFSI-IDTM) purpose of ensuring fairness in sport and health and safety for athletes by providing a high level of IT support and technology-driven project management for the organization. He or she will operate in a fast-paced work environment; assess, plan and execute projects under the direction of the Vice President of Information Technology; and support all computer system users to achieve any mission, anytime, anywhere. Contributions include management of technology-driven projects; and support of hardware including upgrades and software programs including proprietary systems.
Summary of Qualifications: To successfully perform this role, the individual must be analytical, problem-solver and self-directed. He or she must uphold the company vision, possess high integrity, and have a desire to serve our staff, contracted collectors, and clients. Essential requirements are strong project management, communication and planning skills including the ability to facilitate successful completion of timelines; and proven experience with managing and troubleshooting Microsoft Windows 10 operating systems and applications. Additional required experience includes iOS device configuration and support; hardware imaging and deployment; network connectivity troubleshooting; Active Directory user management; and motivation to become a subject matter expert of proprietary systems. General knowledge of Microsoft Server operating systems, Group Policy, WSUS patch management, Linux (e.g., Ubuntu 18.04.1 LTS), AWS and SQL are a plus. The person in this position must have a minimum of three years IT project management and support experience, and minimum education level of a Bachelor’s degree in Computer Science or Information Technology-related field or equivalent experience. Passing a pre-employment screening, including background check, drug test, transcript verification, and confidentiality agreement, is required.
Essential Duties and Responsibilities:
- Team with departments to support technology-driven projects.
- Lead management of projects including schedules, budget tracking, record discussions, prepare progress reports preparation and presentations, and ensure team members meet deadlines.
- Understand and apply quality principles to daily responsibilities; collaborates with others on quality objectives; and addresses nonconformities as appropriate through the Quality Management System (QMS).
- Oversee hardware and software support, installations, and upgrades.
- Collaborate with HR for employee onboarding and termination.
- Utilize SpiceWorks Helpdesk Tracking System, Active Directory and Meraki MDM.
- Backup and restoration of systems and data.
- After-hours scheduled system maintenance; occasional on-call support.
- Partner with the Vice President of Information Technology to identify new software solution initiatives and implement annual disaster recovery planning and testing.
|Description||Critical Success Factors|
|Planning and Organizational Development||Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.||Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective.|
|Effective Communication||Proficient in all forms of communication. Ability to connect with colleagues from every level of the organization, contracted collectors, clients, consultants, project teams and vendors. Create positive relationships at the organizational, contractor and vendor levels.||Listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.|
|Customer Service Orientation||Has a propensity for serving the needs of customers internally and externally.||Attentive and decisive; selfless; follows up and follows through; customer first focus.|
|Integrity and Reliability||Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality.||Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; makes informed decisions based on what is best for the company; punctuality at performing assigned duties; and holds themselves accountable for overall support experience.|
|Motivation for Achievement||Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.||Stays on target of daily, 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.|
To apply, please email a cover letter, resume and three professional references to Andrayana Estes, HR/Office Manager, at moc.t1627325173ropse1627325173erfgu1627325173rd@se1627325173tsea1627325173.
DFSI-IDTM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.