Professional Sport Drug Testing Program Manager
Position Focus: The Professional (Pro) Sport Drug Testing Program Manager is a key contributor to Drug Free Sport’s purpose of ensuring fairness in sport and health and safety for athletes with a passion to provide high level of service and commitment to excellence to multiple professional sport drug-testing programs. The Pro Sport Drug Testing Program Manager will operate in a fast-paced work environment, contribute with administration management of department operations, and effectively communicate with team members and clients to achieve any mission, any time, with zero fatal flaws. Contributions include performing quality control of collections; coordinating distribution of testing supplies to and communicating drug-testing logistics with collection contractors; conducting drug-test collections; and supporting the director of professional sport drug testing and other department staff as needed.
Summary of Qualifications: To successfully perform this role, the individual must be analytical, an effective communicator, organized and self-directed. He or she must uphold the company vision, possess strong integrity, and have a desire to serve our clients, contracted collectors and staff. Essential requirements are strong communication; ability to manage multiple projects in a time sensitive environment; highly credible, ethical and persuasive interpersonal skills; and proficient working with the Internet and Microsoft Suite, specifically Outlook and Excel. The person in this role must have the minimum education level of a Bachelor’s degree. This position requires the willingness and ability to travel domestically including upon short notice and weekends. Passing a pre-employment screening, including background check, drug test, transcript verification, and confidentiality agreement, is also a requirement.
Essential Duties and Responsibilities:
- Deliver excellent service to clients, Doping Control Officers (DCOs) and colleagues.
- Manage the administration of the NASCAR drug-testing program including travel to on-site testing events; provide in-office scheduling support for the NASCAR pre-license program; oversee results reporting and management; and maintain strong relationships with NASCAR members and individual teams.
- Administer collection services for other professional drug-testing clients including database management; scheduling, random selections and roster generation; shipments tracking; and quality control.
- Monitor quality-of-service issues including supplies, shipping, drug-testing results and DCO deficiencies.
- Maintain DCO status for applicable clients, and provide specimen collections domestically including upon short notice and at least 10 weekend trips.
- Serve in the absence of other team members when necessary.
|Description||Critical Success Factors|
|Planning and Organizational Development||Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.||Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail.|
|Effective Communication||Proficient in all forms of communication. Ability to connect with colleagues, contracted collectors, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.||Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.|
|Customer Service Orientation||Has a propensity for serving the needs of clients.||Attentive and decisive; selfless; follows up and follows through; client first focus to enhance relationship.|
|Integrity and Reliability||Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality.||Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; makes informed decisions based on what is best for the company; and holds themselves accountable for overall Sport Drug Testing client experience.|
|Motivation for Achievement||Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.||Stays on target for 90-day and annual goals, with motivation to exceed all objectives. Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.|
Compensation and Benefit Highlights:
- Bonus eligible
- 401(k) Profit Sharing Plan
- Comprehensive benefits package
The position will remain open until filled. To apply, please submit a cover letter, resume, and three professional references to the attention of Andrayana Estes at moc.t1544833935ropse1544833935erfgu1544833935rd@se1544833935tsea1544833935.
Drug Free Sport does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.